Escalation Procedure:
Escalation Procedure: An escalation procedure and tolerances should be defined (and tailored) in the Project Handbook based on the Grant Agreement. This should be referenced by the Management Plans to ensure that a consistent approach is applied.
The purpose of the escalation procedure is to provide an agreed and effective way for escalating issues and decisions when this is required. For example, it documents how important issues can be raised to a higher level of management for resolution. This ensures that the appropriate level of management is involved (or at least informed) if an issue cannot be resolved at a lower level.
Resource Needs:
The Project Handbook must also define how the resources (people and equipment) allocated to the project will be used to serve the project’s best interests.
As the work to be done becomes clearer, the skills needed to perform the work will also have to be recorded in the Project Handbook. A Training Plan can be annexed to the Project Handbook if personnel need to be trained in missing skills. If more people with these skills need to be hired, the hiring process must be described in the same section of the Handbook. Finally, the way resources will be released at the end of the project (or when their work is complete) must also be formalised here.